BEGIN:VCALENDAR PRODID:-//hacksw/handcal//NONSGML v1.0//EN BEGIN:VEVENT DTSTART;TZID=America/New_York:20190306T183000 DTEND;TZID=America/New_York:20190306T203000 LOCATION:Hogan Lovells, 555 13th St NW, Washington, DC, 20004, SUMMARY:How VA was Selected as the Customer Experience (CX) Leader in the Federal Government DESCRIPTION:The Veterans Experience Office (VEO) will share its journey and lessons learned in creating a customer experience (CX) office for the VA and how their success is being adapted and applied across the federal government. METHOD:PUBLISH END:VEVENT END:VCALENDAR